Ep 557: The Complexity of Talent Acquisition

When discussing talent market challenges and recruiting technology trends, we often refer to talent acquisition as a homogeneous activity with common challenges and processes. However, many organisations have highly complex hiring operations that deal with challenges that can be as unique as the employers themselves.

My guest this week is Lisa Scales, Talent Acquisition Director at Royal Mail. As well as being one of the UK's largest employers, Royal Mail also hire 18,000 seasonal workers every Christmas. We discuss everything from supply chain management to sophisticated recruitment marketing and social mobility. Lisa gives us a fascinating insight into a highly complex hiring strategy. 

In the interview, we discuss:

• The recruiting challenges at Royal Mail

• Scaling up

• Outsourcing and driving results via third parties

• Appealing to a younger generation of workers

• Purpose-driven work

• Using recruitment marketing to shift perceptions

• Social mobility and reflecting your customer communities

• Recruiting 18,000 seasonal workers

• Agile management of a contingent workforce

• The role of technology

• Robotic Process Automation

• What does the future look like for talent acquisition

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