What's the Experience Like?

This week, Josh talks about various strategies to enhance the experience in your chiropractic office. He highlights the significance of customer service, appointment accessibility, efficient communication, and a patient-centric approach. We’ll also explore the potential of AI and technology in revolutionizing the process. Josh discusses the importance of a smooth patient journey within the clinic, from easy location and friendly staff, to streamlined paperwork and post-visit communication.

“If you treat them like trash, they're unlikely to refer because they don't want their friend or family to be treated like trash.”– Dr. Josh Satterlee

Topics Covered Include

• Why patient experience and customer service are vital in this space.
• Unpacking the importance of a friendly demeanor in retaining patients.
• An example of a gym providing personalized care.
• About the digital landscape of healthcare, plus the growing roles of technology and AI.
• How technology can enhance appointment accessibility and make communication more efficient.
• Why immediate response to patient inquiries is crucial.
• Training AI to provide accurate responses to patients.
• How to make a patient's journey in a clinic smooth and enjoyable.
• What benefits can come from having a friendly front desk staff and streamlined paperwork process.
• The art of sending pre- and post-visit messages to patients.
• Why every detail contributes to maximizing success and profits.
• The impact of small changes in creating an experience that encourages clients to refer others.
• Why providing an efficient booking system and prompt responses to inquiries is important.
• Providing a clean environment for patients.
• The importance of addressing patient concerns preemptively to enhance their experience.
• Tips to create personalized and impressive patient communication.
• The need to maintain and clean gym equipment.

 

Clinic/Gym Hybrid Discussion Group: https://www.facebook.com/groups/1089660424448127/