Future Ready Leadership With Jacob Morgan
Business:Management
Sparks: Ritz Carlton Founder On How To Create Purpose & Training Great Leaders
In today’s leadership spark, I chat with Horst Schulze, Former CEO of The Ritz-Carlton Hotel Company. We delved into his journey in the hotel industry, from a 14-year-old busboy to a pivotal figure at Ritz Carlton. Schulze reflects on the industry's evolution, transitioning from intuition-driven decisions to a structured approach. He critiques the modern overdependence on technology in hiring, suggesting it often overlooks the best candidates.
Emphasizing leadership over mere management, Horst underscores the need for genuine human connection, purpose, and clear communication in businesses. He touches on corporate social responsibility, noting that while it's more vocalized today, its essence isn't new. Our conversation highlights the scarcity of true leaders in today's corporate landscape.
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