The 10 Minute Leadership Podcast
Business:Management
Chapter 150: Leadership and Customer Service: The External Customer
Is the customer always right? The answer is... NO! In this episode of The 10 Minute Leadership Podcast, we will learn more about customer behavior and the point where a customer may not be right, and how to handle the situation. The book I recommended in this episode is called "Raving Fans" by Dr. Ken Blanchard.
Happy learning!
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