Technology
Kim Curley on how organizational culture can affect customer experience
Software is straightforward, it’s people that are complicated. This week Chris and Gina sit down with Kim Curley, NTT DATA’s Vice President of People and Organizational Consulting to talk about the connection between EX (employee experience) and CX (customer experience). Kim shares some brain science on why fear and vulnerability can stop us from adopting new systems in the workplace and breaks down how internal structural problems can lead to external problems for users.
Links:
Kim Curley
Global Customer Experience Report
More Episodes
What’s in a Name?: On Words and Meaning
2021-09-07
2021-09-07
On Managing Your AWS Bills: With Corey Quinn
2021-08-31
2021-08-31
Fender Digital: With Ethan Kaplan
2021-08-03
2021-08-03
New Leadership: Paul and Rich Pass the Torch
2021-07-20
2021-07-20
How to Talk to Billionaires
2021-07-13
2021-07-13
Show — Don’t Tell: Presenting to the C-Suite
2021-05-18
2021-05-18
Get this podcast on your
phone, FREE
