Customer Service Tools Every Business Needs: Multi-Channel Support, Proactive Chats & More

In today's fiercely competitive business landscape, delivering exceptional customer service is absolutely crucial for achieving success.

That's why we had a chat with Kaia Madalińska from Text (formerly LiveChat) to get some valuable insights into the latest features in the customer service industry that help business owners deliver top-notch customer support.

From Live Chat to Text

Live Chat, a trusted customer service platform for over 20 years, recently rebranded to Text. This change signifies their evolution from a single-product company to a comprehensive suite of products such as a live chat, chatbot, help desk, knowledge base, and open widget. It is expected to enable businesses to provide even better customer service.

The Importance of Multi-Channel Support

Text offers seamless integration with popular channels like Instagram, WhatsApp for business, and Facebook for business. This integration allows businesses to consolidate all customer messages in one place, eliminating the need to switch between different tabs or apps.

Enhancing Ecommerce with Greetings and Personalization
For ecommerce businesses, Text offers a range of features designed to enhance the shopping experience and drive sales. One standout feature is greetings, which empower businesses to personalize interactions with website visitors. 

Proactive Chats with Shoppers

Kaia introduces the "traffic section," which provides real-time data about website visitors, including pages visited, time spent, and interests. This data can be used to personalize interactions with visitors. 

Enhancing Emal Marketing

Kaia highlights that Mailchimp integration offered by Text is one of the most popular email marketing software integrations available. The integration allows businesses to harness the lead-generating power of Text by enabling customers to subscribe to campaigns and newsletters while filling out the pre-chat survey. 

Text for Ecwid Stores

If you run an Ecwid store, you can quickly connect it to Text to provide customer service and proactively promote your products and services to site visitors.

Go to the Ecwid App Market and install the app: https://www.ecwid.com/apps/featured/live-chat-inc 

Kaia Madalińska's LinkedIn: https://www.linkedin.com/in/kaia-madalinska/

Text (formerly LiveChat): http://text.com/

Ecwid Podcast on Ecwid: www.ecwid.com/blog/podcast

Ecwid Social Profiles:
Facebook: www.facebook.com/ecwid
Instagram: www.instagram.com/ecwid/
Youtube: www.youtube.com/user/EcwidTeam
Twitter: twitter.com/ecwid
Pinterest: www.pinterest.com/ecwid/
TikTok: www.tiktok.com/@ecwid

Jesse Ness Social Profiles:
LinkedIn: www.linkedin.com/in/jesseness/

Richard “RichE” Otey Social Profiles:
LinkedIn: www.linkedin.com/in/richardotey/
Twitter: twitter.com/RichardOtey