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The Learning Leader Show With Ryan Hawk

The Learning Leader Show With Ryan Hawk

Business:Management

561: Bob Sutton - How Smart Leaders Make The Right Things Easier and The Wrong Things Harder (The Friction Project)

561: Bob Sutton - How Smart Leaders Make The Right Things Easier and The Wrong Things Harder (The Friction Project)

2024-01-01
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Full show notes at www.LearningLeader.com

  • Commonalities of leaders who sustain excellence:
    • Curiosity (ask lots of questions)
    • Willingness to try something new
    • Compassion - Assume you don't know others' struggles 
  • Bob worked with Ed Catmull (Pixar)
    • He was one of the best at combining curiosity, willingness to try new things, and having compassion for people
  • Good Boss vs. Bad Boss
    • Good bosses ask lots of questions and then make the call (John Hennessey, Stanford President) 
  • The Jumbo Grocery Stores in Holland created “slow lanes” for those who wanted to talk… They didn’t want efficiency or speed, they wanted a conversation. It’s a good reminder that sometimes we should slow down and enjoy our surroundings and the people we’re with…
  • Curiosity and Compassion are skills we can build. Take the experiment where they counted the number of questions versus statements and your talking time. Surround yourself with people who will give you direct feedback about your level of curiosity and compassion… When conversing with someone else, how often are you asking questions versus talking about yourself? Think about that…
  • It’s not always right to be efficient… Bob shared the Jerry Seinfeld story… The network was considering bringing in McKinsey to help Jerry become more efficient when making his show. He asked, “Are they funny?” They said, no that’s not what they do. And he said, “Then I don’t need them.” It’s not always supposed to be efficient. Sometimes, the hard way is the right way… To get the best result, it usually is.
  • Some things Bob believes (we should all post an essay about what we believe):
    • Indifference is as important as passion.
    • The best leaders know what it feels like to work for them. They overcome the urge to focus attention on powerful superiors rather than their followers
    • The best leaders think and act as trustees of their employees' and customers' time. They are "friction fixers" who hold themselves and others responsible for making the right things easier and the wrong things harder. That might mean, for example, reducing friction by eliminating and revamping meetings.
    • "Am I a success or a failure?" is not useful. It is better to ask “What am I learning.”
  • Noam Bardin (from Waze)
  • Laszlo Bock - For hiring, "If you need to interview someone more than 4 times, then you must get written approval." This helped speed up the process.
  • One of the roles of the leader is to be the editor-in-chief. Great leaders are great communicators. You must become a good writer and speaker if you want to lead. 
  • Life/Career advice:
    • Seek variation each day
    • A chief of staff job could lead to big things (if you work for the right person)
    • Be kind
view more

More Episodes

603: Michael Easter - How To Fix Your Craving Mindset and Rewire Your Habits to Thrive with Enough... "Have Fun, Don't Die, Read Books, & Do Strange Things"
2024-10-06
602: The Learning Leader Team of Coaches - Sherri Coale, Brook Cupps, Geron Stokes, Eli Leiker - Helping Teams Be Elite and People To Be Excellent
2024-09-29
601: Matt Mullenweg (CEO of Automattic) - Defining Your Creed, Hiring Talented Leaders, & Leading in a Remote World
2024-09-22
600: Keith Hawk & AJ Hawk - Setting The Standard, Failure Stories, Taking Ownership, Giving Great Keynotes, & What The Great Teams Do Differently From The Good Ones
2024-09-15
599: Richard Winters, M.D. - Leadership Lessons From Mayo Clinic ("You're The Leader, Now What?")
2024-09-08
598: Sam Parr (Founder of The Hustle) - Living By a Mantra, Thinking Big, Growing (and Selling) a Media Company, Persuading Others, Becoming a World-Class Writer, Working The Cold Email Muscle, and Pursuing Excellence
2024-09-01
597: Daniel Pink - The Art of Selling, How To Persuade Others, and The Surprising Truth About What Motivates Us
2024-08-25
596: Arthur Brooks - The Art & Science of Happiness, Defining Your Purpose, Working with Oprah, Living Authentically, and Building The Life You Want
2024-08-18
595: Anne Mahlum [Founder of solidcore] - How To Bet on Yourself, Build Confidence, Smash Your Goals, Scale a Business, and Earn $100m
2024-08-11
594: Charles Duhigg - Asking Deeper Questions, Developing Listening Skills, The Matching Principle, The Harvard Study, and How to Unlock the Secret Language of Connection (Super Communicators)
2024-08-04
593: Kim "Killer Chick" Campbell - Contingency Planning, Responding to Adversity, Earning Trust & Respect, Flying in the Face of Fear, and How To Run a Debrief
2024-07-28
592: Ed Batista - How To Give Useful Feedback, What Great Leaders Do, and Why We All Need An Executive Coach
2024-07-21
591: Ryan Holiday (LIVE! In Austin) - Good Values, Good Character, Good Deeds (Right Thing, Right Now)
2024-07-14
590: Nat Eliason - Winning & Losing Millions, Moonwalking with Einstein, Creating Memory Dividends, Making Our Days More Memorable, and Writing Captivating Stories (Crypto Confidential)
2024-07-07
589: Sam Reese - Leadership Coaching, Setting Big Goals, Setting The Tone at the Top, and Why We Should All Be Part of a Mastermind Group
2024-06-30
588: Tara Viswanathan (CEO Of Rupa) - Handling Rejection, Creating Magical Moments, Leadership Hiring 'Must-Haves,' Learnings From Lululemon, and Keys To a Great Off-Site Retreat
2024-06-23
587: Daniel Negreanu - Responding To Failure, Risking It All, Getting Rich, Embracing Criticism, Taking Ownership of Your Life, & How To Read People
2024-06-16
586: Erika Ayers Badan (Former Barstool Sports CEO) - Deserving Great Mentors, Learning From Failure, Building Your Career, Earning Your Dream Job, & Other Hard Truths About Life As A CEO
2024-06-09
585: AJ Jacobs - Creating a Flexible Mind Mind, The Value of Slow-Thinking, Embracing Virtue, Showing Gratitude, and The Year of Living Constitutionally
2024-06-02
584: Craig Robinson - The "Must-Have" Qualities For Coaching Excellence, Becoming a Better Listener, Learning From a Legend, and Thanksgiving Dinner With a Young Barack Obama
2024-05-26
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