[Top Agency Series] Transforming Tech Obstacles Into Business Opportunities With Adam Radulovic

Adam Radulovic is the Founder and President of XL.net, a company specializing in outsourced IT departments for small businesses. With a unique business alignment process, XL.net eliminates 80% of technology issues by proactively auditing and optimizing IT systems. 

Previously, Adam was a director at divine/Parlano, a software company renowned for enhancing knowledge worker effectiveness in Fortune 500 companies, which was acquired by Microsoft in 2007.

In this episode…

Adam shares the importance of providing a superior white-glove experience in customer support, emphasizing the need to not just react quickly but to prevent issues from arising in the first place. He dives deep into the strategies and systems employed to document internal processes, manage 24/7 IT support, and effectively handle customer escalation.

Adam opens up about the threats businesses face in terms of cybersecurity, recounting a harrowing episode of a breach his team helped contain. He underscores how major cyber incidents can escalate beyond data loss to personal threats, stressing the need for robust security measures.

In this episode of Inspired Insider Podcast, Dr. Jeremy Weisz interviews Adam Radulovic, the Founder of XL.net, a company revolutionizing outsourcing IT for small businesses. Adam discusses the journey of identifying the ideal customer for XL.net, focusing on businesses that rely heavily on technology to function and benefit most from their proactive and auditing approach.