Empathy in Design Thinking - Office of the Premier, British Columbia - Shannon Salter - Episode 82
Software engineers, lawyers, even UX professionals - rarely are these a fair representation of every day people. But usually they're the ones tasked with designing the government services that millions need to use.
Instead, as Shannon Salter points out, we shouldn't speculate about what 'the humans' want. We need to work and design with them. Only by empathising and co-designing can we create solutions that truly resonate and address genuine challenges.
Learn more about empathy in design in this week's episode of the Public Sector Podcast.
Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier
For more great insights head to www.PublicSectorNetwork.co
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