Ep 331: Mustafa Tonguç, MD DHL Express Germany, on resilience and B2B e-commerce

Mustafa Tonguç, Managing Director at DHL Express Germany, discusses supply chain resilience and the growth in global B2B e-commerce:

• Why supply chain resilience is crucial
• Manufacturing being stimulated around the world
• DHL helping customers create new supply chains
• Enabling late customer checkout times for next-day delivery
• Omni-shoring, near-shoring and friend-shoring
• Sustainability and ethically sourced materials
• Digitalisation, automation and labour market issues
• Growth in B2B e-commerce
• Examples of B2B retailers selling online
• Expectations of B2B e-commerce shoppers
• Tips for improving cross-border B2B sales
• Two-person delivery
• On-demand delivery