314. Best of Series: Customer experience, looking at yourself in the mirror and accelerating your career, with Chief Growth Officer of ACS (Australian Computer Society), Siobhan O’Sullivan

“I'm an advocate of not getting splinters in my bum or sitting on a fence. Make hard choices, make them now, rip the BandAid off.”

 

In this Best of Series episode of The Inner Chief podcast, we feature the Chief Growth Officer of ACS (Australian Computer Society), Siobhan O’Sullivan, on customer experience, looking at yourself in the mirror and accelerating your career.

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I interviewed Siobhan for this podcast in 2018, when she was the COO of HashChing, Australia’s first mortgage hub. She has since moved on to become the Chief Growth Officer for ACS (Australian Computer Society).

Siobhan started her career in Human Resources at Armaguard and then progressed through the ranks of Woolworths and into executive roles as COO of Finware Australia and then CEO of The Mortgage & Finance Association of Australia (MFAA), the peak industry body providing service and representation to more than 12,500 Professional Finance Brokers.

She has also been a Director of Running for Premature Babies and is currently on the Board of Wych Money and BrainSTEM Limited.

Siobhan has trained in martial arts since she was 8 years old and also holds an MBA from Macquarie Graduate School of Management.

In this episode we talk about:

✅  How she rose from bluecollar roots to lead one of the most exciting fin-tech businesses

✅  What she learnt from becoming a black belt in multiple martial arts forms, including spending time with a Sixth Dan in the USA

✅  How to stop being a victim and accelerate your career

✅  How to look at the person in the mirror and like what you see.

Connecting with Siobhan O’Sullivan

You can reach Siobhan on LinkedIn.

Books and resources

• To grow your career, grow yourself first - by Siobhan O’Sullivan via LinkedIn

• The Man in the Mirror - by Dale Wimbrow

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