137: Customer Feedback at Physical Product Launches
Matt Selbie is the President of Opiniator, a software platform that collects real-time feedback from product customers. He has spent over 25 years researching, strategizing, and implementing customer feedback programs. Today Matt is going to share some valuable knowledge on how inventors, startups, and small manufacturers should properly collect customer feedback, when to do it, how to do it, and the importance of it, along with breaking down clear actionable steps you can use for maximizing the right kind of feedback at your product launch.
Today you will hear us talk about:
EPISODE LINKS
Matt Selbie / Opiniator Links:
The Product Startup Podcast Links:
Mako Design Links:
Kevin Mako Links:
About: MAKO Design + Invent is the original firm providing world-class consumer product development services tailored to startups, small manufacturers, and inventors. Simply put, we are the leading one-stop-shop for developing your physical product from idea to store shelves, all in a high-quality, cost-effective, and timely manner. We operate as one powerhouse 30-person product design team spread across 4 offices to serve you (Austin, Miami, San Francisco, & Toronto). We have full-stack in-house industrial design, mechanical engineering, electrical engineering, patent referral, prototyping, and manufacturing services. To assist our startup and inventor clients, in addition to above, we help with business strategy, product strategy, marketing, and sales/distribution for all consumer product categories. Also, our founder Kevin Mako hosts The Product Startup Podcast, the industry’s leading hardware podcast. Check it out for tips, interviews, and best practices for hardware startups, inventors, and product developers. Click HERE to learn more about Mako Design + Invent!
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