Ep 339: Customer experience in the last mile

Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery.

• Creating better delivery for customers and the environment
• Large vehicles vs small vehicles in urban delivery
• Microhubs in cities
• The last mile as an extension of the online retailer's brand
• Retailers paying more attention to delivery emissions
• Key factors in getting the customer experience right in delivery
• Estimated delivery times and electronic delivery notifications
• The human interaction at the doorstep
• Retailers' concerns about greenwashing in delivery
• Reporting emissions
• Cargo bike delivery trends
• Difficulties in decarbonising delivery