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Join Ads Marketplace to earn through podcast sponsorships.
Manage your ads with dynamic ad insertion capability.
Monetize with Apple Podcasts Subscriptions via Podbean.
Earn rewards and recurring income from Fan Club membership.
Get the answers and support you need.
Resources and guides to launch, grow, and monetize podcast.
Stay updated with the latest podcasting tips and trends.
Check out our newest and recently released features!
Podcast interviews, best practices, and helpful tips.
The step-by-step guide to start your own podcast.
Create the best live podcast and engage your audience.
Tips on making the decision to monetize your podcast.
The best ways to get more eyes and ears on your podcast.
Everything you need to know about podcast advertising.
The ultimate guide to recording a podcast on your phone.
Steps to set up and use group recording in the Podbean app.
The Impact of AI on Customer Communications - with Craig Walker, Founder and CEO Dialpad
Craig Walker, Founder and CEO of Dialpad has trained their artificial intelligence foundational model using over 6 Billion minutes of customer conversations. If you are interested in how AI is currently and will positively impact the value, efficiency, and effectiveness of customer communications for Sales, Customer Service, and beyond this is a must-listen episode of the Metrics that Measure Up Podcast.
During this episode, we cover a wide-ranging set of topics on how AI (Artificial Intelligence) and specifically generative AI will transform the productivity and business impact of customer communications including:
What is the difference between "customer intelligence" and "conversational intelligence"? First, customer intelligence is built into the foundation of a company's communications infrastructure - think phone system platform. Because of this, in real time a customer intelligence platform can guide customer service and/or sales reps in real-time to increase the efficacy of every customer interaction. Moreover, any external communication can now be enhanced across every function and every conversation.
Artificial Intelligence is not new, but generative AI is new with the catalyst of OpenAI and ChatGPT in November 2022. Dialpad has been capturing customer conversations to score performance measurements like customer satisfaction and analyze if the customer was satisfied - all before the emergence of generative AI. Once generative emerged, Dialpad unleased their 15 Data Science PhDs to build their own large language model to better understand every customer conversation and in real-time offer up the appropriate response or next step action!
Now, think about the opportunities uncovered by taking every minute of your company's customer and prospect communications, and customize the large language model specific to your company, your company terms, product names and every other unique "variable" specific to your business?!
If you are responsible for customer-facing functions and are interested in better understanding how AI can dramatically increase the efficacy of every customer and/or prospect communication, this conversation with Craig Walker, founder and CEO of Dialpad is full of unique insights, ideas, and recommendations that have been formed from over 6 Billion minutes of customer communications.
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