Derek Gaunt on Mastering Tactical Empathy in Negotiations

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In this gripping episode of "Negotiate Anything," Derek Gaunt, a seasoned negotiations consultant, uncovers the subtle intricacies of negotiation and the profound impact of ego on decision-making processes. Tapping into his expansive 29-year law enforcement and hostage negotiation background, Gaunt delves into the nuances of tactical empathy and its role in leadership and conflict resolution. Sharing insights from his book "Ego, Authority, Failure," he provides the audience with actionable strategies for harnessing the power of empathy and labels to steer challenging conversations. Join host Kwame Christian as they explore the psychological underpinnings that drive successful negotiations.

- Unpacking the role of ego in negotiations and its potential to obstruct clear judgment.

- Tactical empathy vs. emotional empathy and the application of strategic understanding in conflict resolution.

- The art and science behind using labels to diffuse emotions and assert control over negotiations.

Listeners will learn:

- How to manage personal emotions and read the emotional terrain of any negotiation.

- Strategies for employing tactical empathy to create rapport and foster trust in communications.

- Tips for diffusing hostility and using strategic mislabeling to encourage dialogue and gather deeper insights.

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