Complaints and How to Survive Them E3: Surviving the Process
Drs Jessica Harland, Heidi Mounsey and Caroline Walker join us in this episode to discuss how to survive the process of receiving and going through a complaint.
Episode Highlights
[11:12] Why Don’t We Talk About Complaints?
[13:47] How People Feel When They Make a Mistake at Work
[16:42] How to Cope When You Make a Mistake at Work
[19:17] Miscommunication and Complaints
[21:39] Differences in Handling Complaints
[27:09] The Importance of Perspective
[33:30] How to Look After Yourself
[37:12] Stop Fixating on Mistakes
[42:47] Practical Advice for Through a Complaint
[48:22] Three Tips for Surviving While Going Through a Complaint
Enjoyed This Podcast?
Write a review and share this with your friends.
Sign up for a FREE workbook.
Join the Shapes Collective Facebook group.
Find out more about our training here.
Email Rachel or reach her on LinkedIn or Twitter.
Podcast Links
Mentioned in this episode:
🆘 Overwhelm SOS – FREE PDF
Stop the overwhelm and get back on track with this free PDF guide.
🛟 Download Our New "Get Your Life Back" Course
Wake up excited to go to work, with enough time and headspace to get the important stuff done AND enjoy your life.
Create your
podcast in
minutes
It is Free