Complaints and How to Survive Them E1: Preparing to Fail Well with Drs Sarah Coope, Annalene Weston and Sheila Bloomer
A complaint or investigation is one of the most stressful things you can experience as a healthcare professional, and this is true no matter what sort of job you do. However, we can’t live and work in fear of complaints and we should certainly not beat ourselves up when we make a mistake (and we will do). There are better ways to handle these situations.
Drs Sarah Coope, Annalene Weston, and Sheila Bloomer join us in this first episode in a new series on ‘Complaints and How to Survive Them’ created in partnership with Medical Protection and Dental Protection, to talk about coaching doctors and dentists through complaints made against them. We also talk about the perfectionist mindset and how changing our perspective towards failure can help us and those around us.
If you want to know how to deal better with complaints made against doctors and other professionals in high-stress jobs, stay tuned to this episode.
Here are 3 reasons why you should listen to the full episode:
Episode Highlights
[07:47] Why We Deal with Complaints Badly
[15:53] Being Kind to Ourselves as Practitioners
[17:44] Growth Mindset vs Fixed Mindset
[24:23] Having High Expectations and Being Perfect
[27:45] Having a Mentor
[30:54] Imposter Syndrome
[34:14] Getting Out of the Perfectionist Mindset
[40:32] Top Tips
Resources
Mentioned in this episode:
FrogFest Virtual – 28th November 2024
Join us for our first FrogFest Leadership online get-together: This Time it's Awkward!
Medics’ Money GP Partnership Course
Starts Wednesday 23rd October 2024
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