S4 | Ep 4 | The Transition; From ‘Data Leader’ to CDO with Kinnari Ladha, Chief Customer Data Officer at Manchester Airport Group (MAG)

In Episode 4, of Season 4, of Driven by Data: The Podcast, Kyle Winterbottom is joined by Kinnari Ladha, Chief Customer Data Officer at Manchester Airport Group (MAG), where they discuss what it takes to make the move from leading Data & Analytics teams, to becoming a CDO, which includes;

• The major differences between leading Data & Analytics teams and being a CDO
• Why you have to leave your Data Analytics hat at the door and focus on business strategy
• Why you need to manage your leadership style to handle emotions and politics
• The importance of trust and empowerment
• Culture, Change and Relationship Building
• Why you have to measure the impact of the business outcomes you’re supporting
• The telltale signs that you’re ready to execute
• Why operating as an executive requires a totally different skillset
• The importance of diversity of thought and resilience
• Understanding pain points and value levers
• Why you need to have a growth mindset to step up to become a CDO
• How to assess whether a CDO title is actually a CDO role
• Do we really need a voice at the table?
• Why you need to move the perception of your team from service provider to partner
• The importance of understanding how your stakeholders mange their P&L
• Why you need a communications plan to dictate your own narrative
• Striking the balance between strategy and execution
• Why you’ve got to hold yourself to account for milestones and deliverables
• The art of data storytelling as a CDO
• Communicating your vision in a way it resonates to different audiences
• The impact of being seen as a ‘thought-leader’ and why it’s important
• Learning to read the room