How Autonomy Leads to Profitability at Handelsbanken
A culture of trust, empowerment and respect towards employees leads to a successful and sustainable business model, higher levels of customer satisfaction, and a happy workplace. That ethos has been key to Handelsbanken’s operation for over 40 years, and has led them to top ratings in UK customer satisfaction for 15 years.
It also makes financial sense. The banking group has been the most profitable within its peer group for nearly 50 years.
Bernard Charles is Chief HR Officer at the UK division of Handelsbanken, a decentralised banking environment that prioritises individual and corporate banking customer relationships. The group’s unique approach to banking includes a lack of individual sales targets and a bonus structure that is equally distributed among all employees, regardless of their position in the company.
Bernard’s tips for a happy workplace
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