108: How to Procure Travel More Strategically by Measuring Outcomes, Not Savings w/ Scott Gillespie

Scott Gillespie is an expert in procurement, and corporate travel.  He was an original member of the AT Kearney team that launched the 7-step sourcing process in the 1990’s, and has since founded a number of companies with a focus on helping organizations better understand, benchmark and measure the performance of their corporate travel programs.  Scott also authors the popular blog Gillespie’s Guide to Travel & Procurement. Scott passionately believes that corporate travel programs should be managed on outcomes and value, rather than cost alone.  In today’s Art of Procurement, Scott and I discuss innovative ways in which procurement leaders can manage the success of their travel program over and above the traditional cost-focused metrics. Areas we cover include:  The basic key metrics that are foundational to any corporate travel program. The best sources of data for gathering travel spend information. Cost drivers that have the biggest impact on travel spend. An introduction to the concept of traveler friction. The importance of taking into account trip outcomes vs. just focusing on trip cost. What constitutes a “road warrior” and should they be subject to different travel policies vs. irregular travelers. An overview of four key metrics that enable value-focused measurement of a corporate travel program: Scrap rate of travel Traveler risk management index Attrition rate of road warrior population Trip quality For more information, visit: http://artofprocurement.com/travelmetrics