The Ice Cream Machine at McDonald’s is Broken Again … Why It Matters - LM0218

A broken ice cream machine at McDonald's might seem like a small thing, but it says something about priorities, leadership, and unmet expectations.

The Ice Cream Machine at McDonald’s is Broken Again … Why It Matters - LM0218

One Click Facebook Share

One Click Tweet

How many times has this happened to you?

You've been heading to a McDonald’s, excited about getting an ice cream cone. You get there, place your order in the Drive-Thru, and then discover that the machine is broken?

If that's happened to you, you're not alone. But here's the deal - we ALL create "ice cream machine" experiences for our customers and partners from time-to-time. They come to us for that ONE THING, and we fail to deliver for them.

And when that's the case, it all comes down to leadership. Our leadership.

KEY TAKEAWAYS:

• It all comes down to leadership.
• We need to understand what our customers and partners value most.
• We need to understand when we’re missing the mark, and make changes to correct.

LINKS & RESOURCES:

• The blog post that started it all
• McBroken App
• Top Tier Audio
• Podcast Editors Mastermind

ABOUT BRYAN ENTZMINGER

Bryan Entzminger is a former McDonald’s manager, who now edits and produces podcasts. He previously hosted the Engaging Missions Show and now cohosts the Podcast Editors Mastermind. You can find him at Top Tier Audio.

ABOUT THE LEADERSHIP MOMENT

Scott McClelland of Foundational Missions shares bite-sized insights into leadership, with a focus on the Bible, missions, and ministry. He pulls from a wide variety of sources and always has something to inspire and challenge us to greatness.

Follow to get the show for free: https://leadersmoment.org/follow

Mentioned in this episode:

Anthologies from the Forefront

Find the entire Anthologies from the Forefront trilogy on Amazon.

Anthologies from the Forefront Trilogy