Treating talent like customers: How Vodafone is upping its talent game

Treating current and potential employees like customers may seem like a novel idea, but for Sophie Clifford, Vodafone’s Global Head of Talent Acquisition, it’s a concept that’s right at home with her organization’s goals. Join us this week for our episode featuring Clifford, who has a holistic perspective to attracting and retaining the right talent. She joins hosts Ligia Zamora and Jason Cerrato for an insightful conversation about how Vodafone, with nearly 100,000 employees in 25 global markets, completely overhauled its HR processes and recruitment strategies with talent intelligence. Clifford shares the critical lessons she learned along the way, including the need for collaboration, how to make skills a universal language, and the unavoidable but invaluable investment of time. Listen to learn more about: - Why AI-powered automation is the new recruiting standard, with internal education and collaboration being key to adoption. - How real-time skills intelligence creates a common language among different HR functions, enabling a cohesive, end-to-end talent strategy. - Why collaboration — and giving your employees a voice — is essential to implementation.