#11: Creating Grand Hotel Experiences With Andrew Mosley, General Manager of The Grand Brighton

Andrew Mosley, General Manager of The Grand Brighton provides us with an overview of the 8 years that he has been the General Manager of the most iconic hotel in Brighton, England. Andrew discusses the greatest contributors towards The Grand's success, including empowering staff to take action, getting the right management culture in place and the ways to build and communicate strategy throughout the business.

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