Ep. 370: Communication, Expectations, and Ownership the Chick-Fil-A Way with Jody Kidd

Chick-Fil-A is known for the highest level of excellence in customer service and food quality. The vast majority of their workforce are teenagers and young adults. How does Chick-Fil-A elicit such superior work from young people? This week Jody Kidd joins Let’s Parent on Purpose to share the principles he uses for communication, accountability, and ownership as he trains hundreds of young people each year. Jody and Jay discuss how these principles can also apply in our households to raise the level of satisfaction for each member of the family. 

**Download this Episode’s Discussion Guide https://bit.ly/3W2PnQm

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Bio: Jody Kidd is the husband of Christa, one of the Children’s Directors at Covenant Fellowship Baptist Church. He is the father of four kids aged 12 to 18. He’s currently the COO for two Chick-fil-A’s in our area, with one being the top drive-thru in the entire chain. Before coming to Chick-fil-A, he was in the ministry for many years as a youth pastor and children’s pastor.

Resources mentioned:

chickfila.com

Carry Water, Chop Wood: How to Fall in Love with the Process of Being Great - https://amzn.to/3KONYXc

Extreme Ownership: How U.S. Navy SEALs Lead and Win - https:// amzn.to/4cykNDH

The Dichotomy of Leadership: Balancing the Challenges of Extreme Ownership to Lead and Win - https://amzn.to/4exLfPj

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