Staypineapple's President on Creating Brand Evangelists with Tech
In this episode of Hotel Tech Insider, we had the pleasure of speaking with Dina Belon, the president of Staypineapple, a boutique hotel chain with a unique approach to hospitality. Dina shared her journey in the industry, starting from design and architecture to her current role as president of Staypineapple.
Dina highlighted the importance of technology in enhancing guest experiences and operational efficiency. She discussed the extensive process of transitioning from a legacy system to a new tech stack, emphasizing the need for buy-in from all stakeholders and seamless integration of new tools.
The conversation delved into how technology, particularly cloud-based systems, enables Staypineapple to centralize operations and provide personalized experiences for guests. Dina shared insights on leveraging AI for guest reviews and communication, emphasizing the human touch in hospitality.
Staypineapple's unique value proposition as a boutique hotel brand focused on guest relationships and personalized experiences was a key theme throughout the episode. Dina discussed the company's growth strategy and the role of technology in supporting their expansion through an asset-light model.
The episode also touched on the increasing presence of women in leadership roles in hospitality and tech, highlighting the correlation between innovative technology adoption and diverse leadership perspectives.
Create your
podcast in
minutes
It is Free