How an e-ticket discount has become IRCTC's Achilles' heel

For many in the Indian Railway Catering and Tourism Corporation (IRCTC), this year’s Union Budget announcement was a damp squib.

On 23 July, several officials from the ticketing-and-catering arm of Indian Railways waited for over an hour, with the collective hope that Finance Minister Nirmala Sitharaman would quash the discounts on UPI payments. 

The reason behind their discontent is that the discount has cost IRCTC an arm and a leg. The company has lost Rs 40 crore in revenue. But despite all of the pushback, this year’s Budget did not mention revoking the mandate anywhere. 

So, what’s going on? And why isn’t the government backing down?

Tune in to find out. 

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