86) #ExponentialInsights: Stop Pushing Messages & Start Creating Dialogue

How many times has your financial institution thanked you? They’ve probably just pushed messages without trying to create dialogue. Huge mistake.

In this Exponential Insights episode of Banking on Digital Growth, I interview Paula Tompkins, CEO/Founder at ChannelNet, about creating relationships and expressing appreciation.

What we talked about:

- Actually thanking your customers and members

- How to use technology to dialogue

- Implementing agile methodologies in a post-Covid world

- A roadblock is the lack of understanding what is possible

Resource we mentioned:

- White paper referenced at 16:45
 

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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