CIC Hospitality leverages cutting-edge technology to enhance guest experiences and streamline operations across its 30 hotels in Scandinavia.
Key Points:
- Hologram Receptionists: CIC uses hologram technology to project live receptionists from a central studio in Oslo, serving multiple hotels simultaneously. This innovation reduces wait times and enhances guest interaction
AI and Automation:
- Revenue Management: Atomize and PMI systems predict staffing needs based on occupancy forecasts, optimizing labor efficiency.
- Guest Inquiries: Simplify AI handles 80% of incoming emails, learning from past interactions to improve accuracy.
Robotics:
- Cleaning Robots: Industrial-grade robots clean common areas and corridors, freeing staff for more guest-focused tasks.
- Social Robots: Introduced for guest entertainment, enhancing the overall experience.
Sustainability Tech:
- Water and Energy Monitoring: Smart Vatten measures water usage per guest, aiming to influence eco-friendly behavior.
- Food Waste Management: Systems track and reduce food waste, promoting sustainability.
Advice for Hoteliers:
- Embrace AI: Integrate AI into daily operations to stay competitive.
- Focus on People Skills: Despite tech advancements, human interaction remains crucial for high-level service.
Bottom Line: CIC Hospitality's innovative use of technology not only improves operational efficiency but also elevates the guest experience, setting a new standard in the hospitality industry.