SPM #549: Building Systems for Success: How Bill Hoon Grew His Pizza Shop from a Bar to Two Brick-and-Mortar Locations

In this episode, we catch up with Bill Hoon, who shares his incredible journey of growing his pizza business from a single night operation in a local bar to opening two successful brick-and-mortar locations in Northeast Ohio. Bill dives into the challenges he faced during the build-out process, the lessons learned along the way, and how he implemented efficient systems to scale his business.

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Chapters:

0:00 - Introduction

2:18 - From Bar to Brick-and-Mortar

4:16 - The Build-Out Process

5:30 - Opening the Second Location

7:38 - Choosing the Right Equipment

10:07 - Quality vs. Quantity

11:02 - Implementing Systems and Training

14:01 - Addressing Employee Challenges

15:45 - Handling Customer Feedback and Complaints

18:32 - Lessons Learned from the First Location

20:53 - The Importance of Marketing and Community Engagement

24:57 - Developing Effective Employee Review Processes

28:58 - Managing Growth and Maintaining Standards

31:43 - How to Reach Out to Bill for Advice and Questions