How Do We Connect?

Lee talks about the crucial concept of connection within the framework of successful change initiatives. He reflects on his frequent use of the term "connection" and emphasises its importance as the first of the Four Cs: Connection, Conversation, Collaboration, and Celebration. Lee shares insights on how to foster genuine connections with team members, highlighting the significance of understanding individuals on a personal level, communicating transparently, and adapting communication styles to suit different audiences. He also discusses the value of creating an inclusive environment where all voices are heard and the importance of celebrating small wins to maintain morale. 

KEY TAKEAWAYS

1. Importance of Connection: Connection is the foundation of effective communication and change management. It is essential to prioritise building relationships before introducing tools or processes.

2. Person-Centric Approach: To foster connection, it's crucial to view team members as individuals with unique experiences, challenges, and motivations. Taking the time to understand them enhances trust and openness.

3. Transparent Communication: Open and honest communication is vital for building trust. Clearly explaining the reasons behind changes and how they benefit both the organisation and the team encourages engagement.

4. Adaptability in Communication: Tailoring communication styles to suit different audiences is important. Understanding how individuals prefer to receive information can significantly enhance connection and engagement.

5. Fostering Inclusion and Celebrating Wins: Creating an inclusive environment where all voices are heard and valued strengthens connection. Additionally, recognising and celebrating small wins keeps morale high and encourages ongoing engagement.

BEST MOMENTS

"Connection is the start of the Four Cs: Connection, Conversation, Collaboration, Celebration."

"Tools don't lead people. Tools can't influence. Tools can't inspire. People do these things." 

"Open and honest communication is the cornerstone of connection." 

"Finding common ground takes time, takes your ability to ask questions, but also having a genuine interest in that person." 

"Connection is far more than a word. Connection is a feeling between two people."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.