Download - 124: How D&B Procurement Increased Customer Satisfaction by 40% in 5 Months, w/ Kevin Giblin

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Art of Procurement

Business:Management

124: How D&B Procurement Increased Customer Satisfaction by 40% in 5 Months, w/ Kevin Giblin

2017-02-28

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Today on the Art of Procurement I am joined by Kevin Giblin, Head of Global Sourcing & CPO of data analytics company Dun & Bradstreet. In today’s episode, I start by asking Kevin for his perspective on creating value beyond savings, and towards the end of our conversation Kevin gives some great advice to procurement pro’s looking to stand out from the crowd. However, the purpose of our conversation is for Kevin to share a real-life example of how to significantly increase internal client satisfaction, and how reducing stakeholder friction on transactional activities leads to increased early engagement on more value added projects.