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The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

Business:Management

How NPS was pioneered at Intuit & Sprint, with Brian Andrews - CB46

How NPS was pioneered at Intuit & Sprint, with Brian Andrews - CB46

2017-04-11
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Brian Andrews is a pioneer in the implementation of NPS - the Net Promoter System™. We talk about his journey in figuring out exactly what it was - well before Fred Reichheld wrote his ground-breaking book. And the critical factors in embedding this approach not as survey-score chasing, but business transformation.
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2018-02-21
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