How to Deal with Difficult People

She has been working with volunteers and others and training and teaching about them for over 30 years. Her passion is training and designing an experience that allows learners to find a process that works for them to make the changes they desire.   She spent 23 years with United Way’s Volunteer Center, coordinating volunteers for city government, training local volunteer coordinators and board volunteers, and managing the volunteer program for United Way.   Before that, she taught High School English, French and Social Studies in Utica, NY and Batavia, Ohio. Before that, she earned a BA from the University of Maine in International Relations and a Master of Arts in Teaching from Brown University. While at United Way, she developed and managed a certificate-earning series on volunteer management with Northern Kentucky University and the Union Institute and University. She also taught both undergraduate and graduate courses in Volunteer Program Management at Northern Kentucky University.  Her career at United Way included initiating and managing the Municipal Volunteer Program, Volunteer Cincinnati, for 15 years. She worked closely with nonprofit agencies to empower their volunteer programs and boards of trustees and served on the Executive Committee of the Cincinnati Association of Volunteer Administrators.  A major success was developing a consulting team of professional volunteer administrators who worked with nonprofit organizations in Greater Cincinnati to assess their volunteer programs and develop strategies for greater success. This resulted in changes that increased program effectiveness in the agencies.