Episode 285 | Damarius Hayes - Supporting Impact

Guest:

Damarius Hayes

@damariushayes

Damarius Hayes talks with Dave Rael about innovation, learning, helping young people grow, and applying lessons

Damarius Hayes is a L2 Support Software Engineer for IBM Support. Where he specialized in technical troubleshooting and problem determination for IBM WebSphere product. His area of domain covers, Connections, Enterprise Java Beans, and Transactions related issues for his clients. Been working with IBM for the last 4 years, while working on integrating data analytics, data visualization, and machine learning within Customer Support.

Chapters: 3:03 - Dave introduces the show and Damarius Hayes6:22 - Damarius's life at IBM, getting connected, and his schooling14:17 - The things that "light Damarius up"15:31 - How Damarius got started in software22:33 - Damarius's story of failure - Customer dissatisfaction due to repeated support cases and missing context28:29 - Damarius's success story - Identifying a problem, proposing a novel solution, and moving the state of the art forward29:15 - How Damarius stays current with what he needs to know31:29 - How software works and applying lessons learned in one place to another35:15 - Damarius's book recommendation37:15 - Damarius's volunteer efforts and mentoring42:08 - The things that have Damarius most excited43:24 - Damarius's top 3 tips for delivering more value45:14 - Keeping up with Damarius

Resources: BIM - Research Triangle Park IBM WebSphere Application Server Justin James on Developer On Fire High availability manager IBM - What makes you special - sliced bread Damarius on Instagram

Damarius's book recommendation: Linked: The New Science of Networks - Albert-laszlo Barabasi

Damarius's top 3 tips for delivering more value: Listen more than you talk Challenge yourself Prioritize your time according to your needs and wants