Episode 32: The Front Office May be Your First Line of Defense - with Laura Hatch

Laura Hatch is the owner of www.frontofficerocks.com and serves as an office manager at a Fee For Service she co-owns with her husband in San Diego. Having built a PPO practice in her husband between 2002 and 2005 in Baltimore; then starting from scratch in San Diego with a Fee For Service practice, Laura knows a thing or two about how to handle the insurance driven mentality that is so pervasive in the dental community. Laura brings real life experience on items such as membership programs, front office training, PPO mentality, dropping PPO's, and much more office management items drawn from her own personal experience. We invite you to visit her website, www.frontofficerocks.com, and click on the "Ask Laura" link to connect with her directly. For feedback regarding this episode, or to make a suggestion about future episodes, please email our hosts Ben and Jordan at help@veritasdentalresources.com