EP07 Marc Poulos From The Ritz Carlton to Ritz Painting Experance

Free DYB System PDF: http://dybcoach.link/DYBSystem

In this episode of the DYB Podcast, I get the chance to chat with Marc Poulos,
Owner and Operator of Marc Poulos Painting in the Chicago area.

Marc is a former employee of Ritz-Carlton, where he experienced first-hand what exceptional customer service looks like.
This "Customer First" mentality has heavily influenced his painting business on every level, and inspires his employees to carry it forward.

In addition, Steve and Marc discuss General Self-Development Topics, Mindset, and Hiring.

 

QUOTES:

"We always ask ourselves, how can we make this better?'"

"You can only be a hero to so many people - and when you have the support of the people you want to be a hero to, there's no stopping you."

"You should want to become a millionaire - not because of the money, but who you have to become in order to get that million."

"Processes make what seems difficult very easy."

 

HIGHLIGHTS:

[4:16] How Marc's experience working at Ritz-Carlton has contributed to the success of his business

[18:34] What are the greatest Paradigm Shifts that Marc made that improved his business

[36:30] How did Marc create the culture his company has today?

[46:11] What Does Marc's hiring process look like?

In this episode of the DYB podcast, Steve gets the chance to chat to Marc Poulos,

Owner and Operator of Marc Poulos Painting in the Chicago area.

Marc is a former employee of Ritz-Carlton, where he experienced first-hand what exceptional customer service looks like.

This "Customer First" mentality has heavily influenced his painting business on every level, and inspires his employees to carry it forward.

In addition, Steve and Marc discuss General Self-Development Topics, Mindset, and Hiring.

 

RESOURCES:

DYB System PDF

Earl Nightingale - The Strangest Secret

Tony Robbins - Unlimited Power

Bob Burg The Go-Giver 

Carol Dweck - Mindset

Jeff Olsen - Slight Edge

Darren Hardy - Compound Effect

Marshall Goldsmith - What got you here won't get you there

Marshall Goldsmith - How to get your mojo back

I Love Marketing Podcast

11 Interview Questions PDF

TSheets

Group.me

https://groupme.com/en-US/

Wunderlist

PEP (Painter's Estimating Program)

Basecamp 2

ADDITIONAL FREE RESOURCES:

DYB System PDF

YouCanBookMe VIDEO

52 Blog Post Ideas PDF

11 Interview Questions PDF

Pre-qualifying Questions PDF

9 Ways To Get HOA Work PDF

Video Testimonial Checklist PDF

3 Steps To Get Leads From FB PDF

Free DYB Book (Just pay 6.95 S&H)

EP01 9 Steps to Doubling Your Business Part 1

 

Connect with Marc on Facebook

Connect with Steve on Facebook

 

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Show Page Notes

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