How program managers can use random assignment (i.e., a lottery) to build evidence that can improve customer service: An interview with Matthew Notowidigdo, Northwestern University – Episode #163

How can program managers within public agencies — whether local, state or federal — use random assignment (in other words, a lottery) within programs to build evidence that can strengthen results and improve customer service? A good example comes from South Carolina. Its Medicaid program is administered through Managed Care Organizations, which offer different health care […]