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Earn rewards and recurring income from Fan Club membership.
Get the answers and support you need.
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Stay updated with the latest podcasting tips and trends.
Check out our newest and recently released features!
Podcast interviews, best practices, and helpful tips.
The step-by-step guide to start your own podcast.
Create the best live podcast and engage your audience.
Tips on making the decision to monetize your podcast.
The best ways to get more eyes and ears on your podcast.
Everything you need to know about podcast advertising.
The ultimate guide to recording a podcast on your phone.
Steps to set up and use group recording in the Podbean app.
97 - Panera CEO Blaine Hurst; Plus, Why Parents Must Make A Screen Time Strategy
Panera had a problem. At lunchtime, customers were mobbing the counters to order and pick up, and it was a mess. It was frustrating for everyone involved, and management knew they were probably missing out on sales because of it.
The company's founder turned to Blaine Hurst to lead the search for a solution. As the company's chief technology officer, he put together a team to make Panera a leader in digital ordering and fast pickup. First through a website and in-store kiosks and now through mobile ordering and delivery, those tech efforts have paid off. The company now books more than $1 billion worth of digital orders a year, and digital is more than a quarter of total sales.
To talk about how he got there, I sat down with Hurst for this week's Fortt Knox 1-on-1. The answer isn't what I expected. There was no getting buy-in from across the company about what the problem was before the team crafted a solution. And now that he's the CEO and not the CTO, he's had to shift his methods somewhat.
Plus:
Richard Freed is a child and adolescent psychologist, and the author of Wired Child: Reclaiming Childhood in a Digital Age; he joined me from San Francisco. Anya Kamenetz is lead education blogger for NPR, and author of The Art of Screen Time: How Your Family Can Balance Digital Media and Real Life; she joined me in New York. And Katherine Omerod is a social media influencer and author of Why Social Media Is Ruining Your Life; she joined me from London. In our conversation I got feedback and a few pointers on how other parents can set boundaries. Be a friend and share this episode with a parent you know.
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