289: How to Lead Part-Time Staff, with Chris Deferio

Chris Deferio: Keys to the Shop Chris Deferio is the Cafe Operations Manager for Sunergos Coffee and also the host and producer of Keys to the Shop, a podcast that helps coffee service professionals to advance their careers by discovering more about barista work, management, leadership, and the operational knowledge to run a coffee shop. Key Points You can only go so far with positive feedback, you should also seek feedback on how you can improve. If you have a failure, just learn the lesson from it and apply that knowledge in the future. When hiring, focus on finding people who share your core company values. A lot of people know how to give good answers for the normal interview questions, so you have to ask different, more creative questions to really get to know them. Rather than view scheduling as a burden, look at it as a way to serve people. Doing a great job scheduling employees is a good way to show employees that you care about them. Resources Mentioned The Leadership Challenge* by James M. Kouzes and Barry Z. Posner Mindset* by Carol S. Deck It's Okay to Be the Boss* by Bruce Tulgan Keys to the Shop podcast Keys to the Shop episode: How to Master Your Workflow Keys to the Shop episode: Leadership & Management Master Class Sunergos Coffee Activate Your Free Coaching for Leaders Membership Get immediate access to my free, 10-day audio course, 10 Ways to Empower the People You Lead. Give me 10 minutes a day for 10 days to get the most immediate, practical actions to become a better leader. Join at CoachingforLeaders.com. Related Episodes CFL158: How To Lead The Millennials CFL251: What to Do When Somebody Quits CFL257: How to Manage Former Peers Next Episode Next week I welcome Sharone Bar-David back to the show to teach us how to manage abrasive leaders. Thank You Thank you to Julie for the kind review on iTunes. To leave a rating or review, visit http://coachingforleaders.com/itunes Submit your question for consideration on the next question and answer show the first Monday of every month at http://coachingforleaders.com/feedback