How One Insurance Company Transformed its Customer Experience at the Enterprise Level

Today I’m chatting with Scott Campbell, the senior vice president and chief client officer at American National, which offers personalized insurance coverage for life, business, and auto expenses. Before leading client experience at American National, Scott spent a large chunk of his career in marketing and communications. He details how this experience has been useful for him, allowing him to understand the importance of wrapping up the work and communicating it back to the organization.