Ep. 64 - Mitigating risks better with Shared Services Canada

In this episode of CGE Radio, J. Richard Jones talks with John Glowacki, President of JAG International LLC and former Chief Operating Officer of Shared Services Canada. John has a wealth of knowledge and experience in working in both the public and private sector settings in the US and in Canada. In his position as COO of Shared Services Canada, John was appointed by the Prime Minister to lead the $2.5B IT service provider for the Government of Canada. Here he was instrumental in leading SSC through a reorganization with significant improvements in finances, operations and customer satisfaction.

John shares some of the lessons from his four decades of professional experience, working with the U.S. military, then the technology sector and eventually working with Shared Services Canada. He talks about how the approach that SSC has taken helps to mitigate risks better than other programs in the Government of Canada.

John will be speaking at CGE Leadership and TechGov Summit on April 24-25 in Ottawa on this subject. To register, go to: https://www.techgov.ca/.