Business
One of the comments that Adam and Jeannie receive the most about the podcast is that people like the banter, the personal stories and the fun! We thought the customer experience and customer service wisdom was the draw. Nope! It’s when Adam and Jeannie mess around!
So they’ve decided that once a quarter, unless we get hate mail, they’re going to do a Bourbon Summit, in honor of the story that some of you may know, in which bourbon played a huge part in the birth of the podcast itself!
As well as discussing which bourbon they’re drinking, Adam and Jeannie also discuss the great way some companies make their customers feel special by offering them exclusive brand experiences.
More Episodes
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482: Focus on Government CX
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481: Annette Franz, Built to Win
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480: Innovate or Fail
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479: Fred Reichheld, Winning on Purpose
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478: The CX of Right to Repair
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477: Michael Bartlett, The Dark Side of CX
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476: Is CX Dead in Banking?
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474: Season Intro
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473: Bourbon Summit, Season Finale
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472: Marlanges Simar, Prime Therapeutics
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471: When the Frontline is the Last to Know
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470: Dan Gingiss, The Experience Maker
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469: Frictionless vs. Memorable CX
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468: Greg Lisiewski
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467: How Location and Design Impact CX
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Bonus Episode: Noa Danon
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466: David Horsager
2021-09-14
2021-09-14
465: Customer Effort 2.0
2021-09-07
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