363: Technology Lessons from the Podcast

On this episode of Crack The Customer Code, we're going to try something a little bit different. We're going to go back and recap a little bit of what we've learned from our 360+ episodes.

We’ve previously discussed a lot about technology, where it’s headed and how it's going to impact us all in the customer experience and customer service spaces.

In this episode, Adam, recaps on some of the best snippets to come out of 70+ episodes discussing technology and its impact on experience and service; from your employee training to automation to the robots taking over, and more.