Transformation Over Transaction: Using Lean and Six Sigma in HR feat. Robin Chapekis, SHRM-SCP

This is the episode to listen to if you want to get the attention of leadership. Using these methodologies HR professionals can show up with numbers and facts and avoid the "I feel like" trap to describe what's happening in the workplace.

Robin describes Lean as reducing known "waste," Six Sigma addresses the unknown causes to reduce variation in processes, etc.

Key episode takeaway: "HR is relying on the excuse that we understand human behavior. We give ourselves the free pass to ignore the data." Can we really say anyone truly understands human behavior?

This episode is Part 2 of a three-part series. When you listen to all parts of the series you are eligible to receive SHRM Recertification Professional Development Credits (PDCs) for your participation.