Download - #143 Experience Design for Customer Service

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Ideas & Impact: 3 Big Ideas to Transform Your Life and Business

Business:Entrepreneurship

#143 Experience Design for Customer Service

2019-05-07

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3 big ideas discussed in this episode: Most companies are lousy at identifying the 'job to be done.' Most companies have inefficiencies in service delivery that annoy customers and drive up operating costs. Most companies miss opportunities to deliver a memorable experience when they interact with their customers, which encourages people to shop elsewhere.

To Connect with BIG Thinkers and Hear More BIG Ideas: http://TheBookDistrict.com