Business
Do organizations overuse acronyms when talking to customers? Using acronyms internally is okay, but what happens when they escape and suddenly, customers use them? We discuss how organizations confuse customers and how organizations can improve customer conversation.
Learn more about your ad choices. Visit megaphone.fm/adchoices
view more
Learn more about your ad choices. Visit megaphone.fm/adchoices
More Episodes
483: Donna Cutting, Employees First!
2022-03-29
2022-03-29
482: Focus on Government CX
2022-03-22
2022-03-22
481: Annette Franz, Built to Win
2022-03-15
2022-03-15
480: Innovate or Fail
2022-03-08
2022-03-08
479: Fred Reichheld, Winning on Purpose
2022-03-01
2022-03-01
478: The CX of Right to Repair
2022-02-22
2022-02-22
477: Michael Bartlett, The Dark Side of CX
2022-02-15
2022-02-15
476: Is CX Dead in Banking?
2022-02-08
2022-02-08
474: Season Intro
2022-01-31
2022-01-31
473: Bourbon Summit, Season Finale
2021-11-02
2021-11-02
472: Marlanges Simar, Prime Therapeutics
2021-10-26
2021-10-26
471: When the Frontline is the Last to Know
2021-10-19
2021-10-19
470: Dan Gingiss, The Experience Maker
2021-10-12
2021-10-12
469: Frictionless vs. Memorable CX
2021-10-05
2021-10-05
468: Greg Lisiewski
2021-09-28
2021-09-28
467: How Location and Design Impact CX
2021-09-22
2021-09-22
Bonus Episode: Noa Danon
2021-09-20
2021-09-20
466: David Horsager
2021-09-14
2021-09-14
465: Customer Effort 2.0
2021-09-07
2021-09-07
Get this podcast on your
phone, FREE
