Squirrel tells a story in which digging for emotional signals helps a technical team find alternatives to an arbitrary-looking initiative. Jeffrey explains how nonviolent communication provides a framework for seeking emotional understanding first.
SHOW LINKS:
- Nonviolent communication: https://www.cnvc.org
- Feelings inventory: https://www.cnvc.org/training/resource/feelings-inventory
- Kano model: https://www.mindtheproduct.com/2013/07/using-the-kano-model-to-prioritize-product-development/
***
We'd love to hear any thoughts, ideas, or feedback you have about the show.
Email us: see link on troubleshootingagile.com
Tweet us: twitter.com/TShootingAgile
Also, if you'd like to leave us a review on iTunes (or just like and subscribe), you'll find us here: https://itunes.apple.com/gb/podcast/troubleshooting-agile/id1327456890?mt=2
view more