Episode 444 | Carl Perry - Customer Focused

Guest:

Carl Perry

@yates

Carl Perry talks with Dave Rael about family, customers, organizational structure, balance, and delivering

Carl Perry is the head of Square's developer platform. He is an ex-Amazon and Microsoft technology veteran who has been overseeing the building and expansion of the developer platform since he joined Square in late 2015.

Chapters: 0:15 - Dave introduces the show and Carl Perry2:52 - Carl and Square and the focus on customer experience4:26 - The Square Developer Platform9:04 - How Carl got started involved in software, Microsoft, Amazon, and Square14:52 - Carl on balance and presence18:13 - Carl's experience at Square and the interactions of engineering, product, and customers25:37 - Helping developers connect with customers30:39 - Carl's story of failure - treating a management role the same way as engineering37:18 - Carl's book recommendations42:42 - Carl's top 3 tips for delivering more value44:59 - Keeping up with Carl

Resources: Square Developer on Twitter The Square Developer Platform Alyssa Henry Power BI Linda Rising on Developer On Fire Animal Farm - George Orwell Join Square Slack Workspace

Carl's book recommendation: The Count of Monte Cristo (Bantam Classics) - Alexandre Dumas Magic Kingdom of Landover Series (6 Book Series) - Terry Brooks The Complete Works of William Shakespeare (Knickerbocker Classics) - William Shakespeare Endurance: Shackleton's Incredible Voyage - Alfred Lansing Moneyball: The Art of Winning an Unfair Game - Michael Lewis Mindset: The New Psychology of Success - Carol S. Dweck

Carl's top 3 tips for delivering more value: Ensure that what you are focused on is valuable to your customers It's not about you, it's about doing what's best for the team Whatever you love, follow it passionately