86: Leaders With Heart Embrace Their People and Their Results

In this episode, Heather speaks with Alex Smith, Chief Human Resource Officer for the City of Memphis in Tennessee about her leadership style, all of the ways that leading with heart has driven amazing business results for the City and it citizens and employees,  structuring the employee experience to maximize momentum and a time when she was not the best leader she could be.

Key takeaways:

Just because you are a leader with heart doesn’t mean results aren’t important The collective thought is better than the individual thought Turnover can be good if the people are growing and developing Don’t think you have to be the smartest person Don’t do it alone Make sure to clarify your true north for being a leader Have wise counsel to help you Be humble and vulnerable and admit when you need help Take care of yourself

Connect with Heather Younger on LinkedIn https://www.linkedin.com/in/heatheryounger