Human Services Integration and Service Delivery

In this episode of CGE Radio, J. Richard Jones talks with Jason Ducharme, Partner of MNP and leader of the Public Sector Practice in Ontario. Jason works with senior executives, CEOs and boards within the public sector to clarify strategy, improve organizational effectiveness and lead large-scale organizational change. He has close to 30 years of consulting experience, with specific functional expertise in areas of good governance, organization effectiveness, strategic planning, financial analysis, and performance measurement.

For governments across Canada, Jason specializes in Social Services programs, in particular in Human Services integration. This work helps governments to streamline programs to become more customer-centric in how services are delivered to Canada’s most vulnerable populations.

Hear about what Human Services Integration is all about and why is there such an interest in this, the top 5 Human Services integration challenges and jurisdictions that overcame these challenges to successfully integrate Human Services delivery. Jason shares some key factors that are helping governments be successful provides his take on how organizations can help accelerate Human Services Integration in their service delivery.